Shipping policy
SHIPPING POLICY
At Velore Beauty Supply, we work to process and ship your order as quickly as possible.
Order Processing
Orders are typically processed within 1–3 business days after your order is placed.
Orders placed on weekends or holidays will begin processing on the next business day.
Processing times may be longer during holidays, sales, product launches, or periods of high order volume.
Shipping Options
We currently offer the following shipping options:
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Standard Shipping: $8 — estimated delivery within 3–5 business days after shipment
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Express Shipping: $15 — estimated delivery within 1–2 business days after shipment
Shipping estimates are provided by the carrier and are not guaranteed. Actual delivery times may vary due to carrier delays, weather, holidays, or other circumstances outside of our control.
Free Shipping
Orders totaling $70 or more before applicable taxes and after discounts qualify for free Standard Shipping.
Free shipping applies to eligible U.S. orders and does not apply to Express Shipping unless otherwise stated.
Tracking Information
Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.
Please allow up to 24–48 hours for tracking information to update after your shipping confirmation is received.
Incorrect or Incomplete Addresses
Please carefully review your shipping information before completing your purchase.
If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply to have the order reshipped.
Lost, Stolen, or Delayed Packages
Once an order has been shipped and transferred to the shipping carrier, delivery is the responsibility of the carrier.
If your tracking information shows that your package was delivered but you cannot locate it, please first check with household members, neighbors, and your local carrier.
Velore Beauty Supply is not responsible for packages that are marked as delivered but are subsequently lost or stolen.
If your package appears to be delayed or lost in transit, please contact the shipping carrier using the tracking information provided. We are also happy to assist when possible.
Damaged Packages
If your order arrives damaged, please contact us at velorenailspa@gmail.com as soon as possible and provide photos of the damaged packaging and products. We will review the issue and work with you on an appropriate resolution.
Contact Us
For questions regarding your order or shipping, please contact us at:
Velore Beauty Supply
706 W Main St, Tomball, TX 77375